At Istri India, we strive to deliver high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

• Returns are accepted within 7 days of delivery.

• The product must be unused, in original condition, and returned with all packaging, accessories, and invoice.

• Products showing signs of use, damage, or missing parts will not be eligible for return.

2. Damaged or Defective Products

• If you receive a damaged, defective, or incorrect product, please inform us within 48 hours of delivery.

• You may be required to share photos or videos as proof for verification.

• Once verified, we will arrange a replacement or refund at no extra cost.

3. Non-Returnable Items

• Products damaged due to misuse, improper handling, or normal wear and tear

• Items returned without original packaging or invoice

• Products purchased during clearance or special sale (if marked non-returnable)

4. Return Process

• To initiate a return, contact us via phone or email with your order details.

• Our team will guide you through the return process.

• In some cases, customers may need to ship the product back to our address.

5. Refund Policy

• Refunds will be processed after the returned product is received and inspected.

• For prepaid orders, refunds will be issued to the original payment method within 5–7 business days.

• For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI.

6. Replacement Policy

• Replacements are subject to product availability.

• If the same product is not available, we may offer an alternative or a refund.

7. Shipping Charges

• Shipping charges are non-refundable unless the return is due to our error (damaged/incorrect product).

8. Cancellation Policy

• Orders can be cancelled before they are shipped.

• Once shipped, cancellation is not possible.

9. Contact Us

For any return or refund queries, please contact us:

Istri India
Address: E-5 Sector 3, Bawana Industrial Area, Delhi – 110039
Phone: +91-8447440077
Email: radioneappliances2@gmail.com

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By placing an order with us, you agree to this Refund & Return Policy.